First, take a clear photo or short video of the boiler's display screen showing the specific error code. Send this directly to us via WhatsApp or email. By analyzing the fault code remotely, we can conduct an immediate triage, diagnose the likely component issue, and ensure our engineer arrives at your property fully prepared with the necessary tools and replacement parts to get your heating back up and running fast.

This is usually a clear sign that air has become trapped inside your heating system. The trapped air rises to the top of the radiator, preventing hot water from circulating fully. In most cases, this can be resolved by safely bleeding the radiator using a standard radiator key. If you've tried bleeding them and the issue persists—or if your system keeps losing pressure—let us know so we can dispatch an engineer to check for deeper circulation faults or leaks.

Yes, absolutely. We provide fully compliant, legal Landlord Gas Safety Certificates (CP12) across our active service coverage area. Our Gas Safe Registered engineers will physically inspect all gas appliances, pipework, and ventilation systems at your property to ensure strict safety compliance. Once complete, we generate and email your digital certificate and formal itemized invoice straight to your inbox for your records.

No, you don't need to buy anything in advance. We completely manage the diagnostic and sourcing process for you, ensuring that we procure the exact, high-quality trade components required for your specific boiler or plumbing layout. However, if you have already independently purchased a replacement fixture—such as an electric shower unit—we are more than happy to provide a professional, safe installation-only service for customer-supplied items.